Refund policy
RETURNS
You can return an item within 30 days of delivery. It must be unused, in the condition you received it, and in its original packaging, with a receipt or proof of purchase. Please do not send your return to the maker.
WHAT CAN'T BE RETURNED
- Food, drink, plants, and other perishable items
- Gift cards
- Some personal care and beauty products
- Personalized or custom-made products, including build-your-own boxes and corporate and custom orders
- Final sale and sample sale items
- Any product marked non-returnable on its product page
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS Please inspect your order when it arrives. If anything is damaged, defective, or incorrect, contact us within 7 days of delivery at or 952-260-7499. A photo helps us move faster. We'll send a prepaid return label and replace or refund the item.
HOW TO RETURN Email and we'll send return instructions and our warehouse address. Prepaid return labels are provided only for damaged, defective, or incorrect items. If you're returning something worth more than $75, we recommend a trackable shipping service or shipping insurance, since we can't guarantee we'll receive a return in transit.
PARTIAL REFUNDS Some returns qualify only for a partial refund: items not in their original condition, or items damaged or missing parts for reasons that aren't our error.
REFUNDS We'll email you when your return arrives and let you know whether it's approved. Returns are processed within two weeks of arrival. Approved refunds go back to your original payment method within 5 to 10 business days. If you need a replacement quickly, the fastest route is to place a new order and send the original back as a return.