FAQ
HOW CAN WE CONTACT YOU?
Phone Call - 1-952-260-7499
Email - hello@giftenmarket.com
Live Chat - During business hours
WHAT ARE YOUR BUSINESS HOURS?
Our offices and customer service lines are open Monday through Friday 9am - 5pm CST.
WHERE DO YOU SHIP?
We are able to ship to street addresses, P.O. F.P.O. and A.P.O. boxes in all 50 U.S. states.
International shipping and shipping to hospitals are currently unavailable.
HOW LONG DOES ORDER PROCESSING + SHIPPING TAKE?
We strive to process orders as quickly as possible. Orders placed Monday through Friday are typically processed for shipment within two business days. Orders placed after 1pm on Friday or over the weekend are shipped the following week.
We ship from our warehouse in Edina, MN. Most packages are shipped via UPS and 1-4 business days from shipment to arrival is typical. Certain products have longer processing times, especially personalized products and curated gift sets. We're happy to provide processing + shipping estimates upon request.
Yes! You can order gifts for multiple people add upload their shipping addresses using our address collection template or simply send an e-gift via text, email or link and let each person enter their address.
HOW MUCH DOES SHIPPING COST?
- $13.95 flat-rate per U.S. address, up to $500
- $29.95 Express Shipping per U.S address, up to $500
- Oversized shipments calculated at checkout
WHAT PAYMENT METHODS ARE ACCEPTED?
VISA, Mastercard, American Express, Discover, Diner's Club, PayPal Express Checkout.
CAN I CANCEL MY ORDER?
If you need to cancel an order, contact us within 2 hours of purchase.
Yes, you can. Just reply to the confirmation email you receive after you place your order with your desired date, and we will hold the order until then.
DO YOU OFFER CORPORATE / CUSTOM GIFTS?
Yes. Whether you need 20 or 2,000 custom gifts, our team takes the pressure off by shopping, assembling, wrapping, and shipping.
Together, we'll create thoughtful and memorable gifts that surprise and delight, leaving a lasting impression on recipients.
Custom Gifting Process
Step 1: Contact Us - let us know you're interested in our custom gift service.
Step 2: Intro Call - We'll chat in-depth about the project.
Step 3: Proposal - A proposal including cost estimate, production schedule, approval workflow, and shipment dates will be shared via email.
Step 4: Kickoff. We'll get to work creating your custom gifts!
Custom Gift Occasions
We can create custom gifts for a variety of occasions, including:
- Conference welcome
- New employee welcome
- Wedding welcome
- Gala swag bags
- Achievement and recognition
- Employee anniversary
- Client and customer appreciation
- Influencer outreach
- New product launch
- Rebrand announcement
- New student acceptance
- Board thank you
- Retirement
- Holiday
- And many, many more!
Ready to get started? Contact Us.
DO YOU OFFER BRANDING AND CUSTOMIZATION FOR GROUP ORDERS?Yes we do. Contact us at hello@giftenmarket.com or 952-260-7499 for more information.
WHAT IS YOUR LEAD TIME FOR CUSTOM PROJECTS?The time varies depending on the number of items and type of customization, ranging from 5-15 business days.
DO YOU OFFER GIFT PACKAGING?
Gift packaging is provided at no extra cost for many of our products. If Gift Wrapping + Shipping details are not included in a product description and/or you're looking to do something custom - reach out and we can create a quote for the project.
ARE PRICING DETAILS / RECEIPTS REMOVED FROM GIFTS?
Yes. Since the majority of our orders are gift orders, we do not include any pricing information or receipts in our shipments. All receipts and related details are sent digitally - via email or text depending on your selection at checkout.
If you have any account with us, you can access this information at any time. If you cannot locate your receipt, reach out to us and we're happy to resend it. Rest assured, your gift recipients will not see any pricing details!
Want to work at Giften Market? While we don't currently have any open positions, we'd be happy to keep your resume on file for future opportunities. Drop us a note and introduce yourself: martha@giftenmarket.com.
HOW CAN I GET IN TOUCH RE: CARRYING MY PRODUCTS?
If you think your brand would look cool in our gift boxes, we're all ears! Always on the lookout for interesting gift items from inspiring small businesses. We love a compelling entrepreneurial story, quality products, and glowing customer reviews. In order to submit your product line for consideration, please get in touch with us via email: hello@giftenmarket.com. Product samples may be required for quality purposes.
