Unique & Thoughtful Gifts from Small Businesses | U.S. Shipping $8.95

FAQ


HOW CAN WE CONTACT YOU?
Phone Call or Text - 1-612-483-6909
Email - hello@giftenmarket.com
Live Chat - During business hours

WHAT ARE YOUR BUSINESS HOURS?
Our offices and customer service lines are open Monday through Friday 9am - 5pm CST.

WHERE DO YOU SHIP?
We are able to ship to street addresses, P.O. F.P.O. and A.P.O. boxes in all 50 U.S. states. International shipping is not currently available.

HOW LONG DOES ORDER PROCESSING + SHIPPING TAKE?
We strive to process orders as quickly as possible. Orders placed Monday through Friday are typically shipped within one business day. Orders placed after 1pm on Friday or over the weekend are shipped Monday. 

We ship from our warehouse in Wayzata, MN. Most packages are shipped via 
USPS First Class Package Service, and 2-5 business days from shipment to arrival is typical. Certain products have longer processing times, especially personalized products and curated gift sets. We're happy to provide processing + shipping estimates upon request.

HOW MUCH DOES SHIPPING COST?

  • $8.95

Please note that additional shipping costs may incur for any items that are oversized and overweight, or rush shipping is required. In this instance you'll receive an email and invoice for additional shipping costs. Once invoice is paid, your shipment will go out. 

ARE RUSH ORDERS AVAILABLE?
Rush orders are available upon request. Each product varies in expedited shipping costs and requirements. Please contact us at hello@giftenmarket.com or 612-483-6909 for more information.

CAN I CANCEL MY ORDER?
If you need to cancel an order, contact us within 2 hours of purchase. 


DO YOU OFFER GIFT PACKAGING?
Gift packaging is provided at no extra cost for many of our products. If Gift Wrapping + Shipping details are not included in a product description and/or you're looking to do something custom - reach out and we can create a quote for the project.  

ARE PRICING DETAILS / RECEIPTS REMOVED FROM GIFTS?
Yes. Since the majority of our orders are gift orders, we do not include any pricing information or receipts in our shipments. All receipts and related details are sent digitally - via email or text depending on your selection at checkout.

If you have any account with us, you can access this information at any time. If you cannot locate your receipt, reach out to us and we're happy to resend it. Rest assured, your gift recipients will not see any pricing details!

DO YOU OFFER CORPORATE / CUSTOM GIFTS?
Yes. Whether you need 20 or 2,000 custom gifts, our team takes the pressure off by shopping, assembling, wrapping, and shipping. 

Together, we'll create thoughtful and memorable gifts that surprise and delight, leaving a lasting impression on recipients.

Custom Gifting Process
Step 1: Contact Us - let us know you're interested in our custom gift service. 
Step 2: Intro Call - We'll chat in-depth about the project.
Step 3: Proposal - A proposal including cost estimate, production schedule, approval workflow, and shipment dates will be shared via email.
Step 4: Kickoff. We'll get to work creating your custom gifts!

Custom Gift Occasions
We can create custom gifts for a variety of occasions, including:

  • Conference welcome
  • New employee welcome
  • Wedding welcome
  • Gala swag bags
  • Achievement and recognition 
  • Employee anniversary 
  • Client and customer appreciation
  • Influencer outreach
  • New product launch
  • Rebrand announcement
  • New student acceptance
  • Board thank you
  • Retirement
  • Holiday 
  • And many, many more! 

Ready to get started? Contact Us.

DO YOU OFFER PERSONALIZATION?
Personalization is available for many products, as noted in product descriptions and accessible in our Personalized Gifts collection. Production time for personalized gifts is listed in each individual description, but if you have questions about the possibilities or current production times, feel free to contact us for more information.

CAN I BUY GIFT CARDS?
Yes! Giften Market Gift cards can be purchased here. Our gift cards 
never expire and can be used both online and in-person (pop-up shops, seasonal shows, sample sales, and showroom appointments). 

WHAT ARE CURRENT CAREER OPPORTUNITIES?
Want to work at Giften Market? While we don't currently have any open positions, we'd be happy to keep your resume on file for future opportunities. Drop us a note and introduce yourself: martha@giftenmarket.com.

WHEN ARE YOUR SAMPLE SALES?
We offer occasional sample sales and seasonal shows in and around Minneapolis, MN. To be notified of upcoming sales and events, join our mailing list and/or follow along on Instagram, @GiftenMarket.

HOW CAN I GET IN TOUCH RE: CARRYING MY PRODUCTS?
If you're a maker or have a suggestion for a product line Giften Market should carry, we're all ears! Always on the lookout for interesting gift items from inspiring small businesses. We love a compelling entrepreneurial story, quality products, and glowing customer reviews. In order to submit your product line for consideration, please get in touch with us via email: martha@giftenmarket.com. Product samples may be required for quality purposes.