Frequently Asked Questions

We make gifting effortless, whether you’re sending one gift or thousands.

💡 We take care of curation, branding, packing, and delivery, so you’re free to focus on the relationships that matter.

📦 GENERAL

Giften Market is a curated gifting company that makes it easy to send meaningful, beautifully presented gifts for any occasion. We source from 250+ small businesses across the U.S. and specialize in both personal and corporate gifting.

You can reach us at hello@giftenmarket.com, call 952-260-7499, or start a live chat during business hours. Our friendly team is here Monday–Friday, 9 AM – 5 PM CST.

Our headquarters and fulfillment studio are based in Edina, Minnesota. We proudly ship nationwide.

We’re open Monday–Friday from 9 AM to 5 PM CST, with extended hours during the holidays!

🛍 ORDERING & PROCESSING

Most in-stock orders are processed and leave our Minneapolis, MN warehouse within 1 business day (Mon–Fri).

⬇️

Once shipped, transit time is additional and depends on the shipping method selected:

  • Standard Shipping: 1-4 business days
  • Express Shipping: ~2 business days
  • Overnight Shipping: 1 business day

Please note:

  • Transit times are estimates and may vary due to carrier delays, weather, holidays, etc.
  • Orders placed after 1pm CT on Friday or over the weekend ship on Monday.
  • Carriers deliver Monday–Friday.
  • Personalized or custom gifts may require extra time—contact us if you need a specific delivery date.

Per U.S. address:

$13.95 Standard (up to $500 value)

$29.95 Express (up to $350 value)

$64.95 Overnight (up to $500 value)

• Oversized shipments are calculated at checkout.

Yes! You have two options:

🎁 For physical gifts:

Reply to your order confirmation email with your desired delivery date.

We can hold and ship your order so it arrives as close as possible—up to 2 weeks in advance.

Note: Exact arrival depends on carrier transit times, so delivery dates cannot be guaranteed.

💌 Want a guaranteed delivery date?

Consider sending an eGift.

eGifts can be scheduled to be delivered by email or text on a specific date and time for a fun digital unwrapping experience.

• Real-time tracking via UPS or USPS

• Delivery confirmation

• Full insurance for loss or damage (does not cover transit delays)

Absolutely! You can:

• Upload our address collection template (for bulk orders)

• Or send an e-gift via email, text, or link and let each recipient enter their own address.

For large or corporate orders, our team can handle everything for you. Get in touch.

Absolutely! As soon as you add an item to your cart, you’ll see two message options:

✅ 1. Complimentary Enclosure Card (Included)

We’ll print your custom message on a small enclosure card and include it with the gift—perfect for short notes or simple sentiments.

💌 2. Premium Greeting Card (Optional Upgrade)

Want something more elevated? Choose one of our luxury personalized greeting cards featuring:

  • 5x7" Linen-weave cardstock for a high-end feel
  • Matching linen-weave envelope
  • Your personalized message printed inside
  • Full-color artwork on the front (100s of designs available, or upload your own!)

Yes—rush and last-minute gifting solutions are available.

Email hello@giftenmarket.com or call 952-260-7499, and we’ll do our best to accommodate.

🤝 CORPORATE & CUSTOM GIFTING

Yes — it’s one of our specialties. We partner with companies of all sizes to create memorable gifts for clients, employees, events, and milestones. From single orders to nationwide campaigns, our team manages everything in-house to ensure a smooth experience.

We’ve worked with Fortune 500 firms, startups, law offices, healthcare organizations, universities, and creative agencies. No matter your industry, we tailor gifts to fit your brand, audience, and budget.

Yes! We routinely fulfill hundreds to thousands of gifts per project. Our scalable operations and experienced fulfillment team make large-volume gifting simple and stress-free.

We offer logo printing, branded inserts, custom packaging, engraved products, embroidered textiles, and private-label collaborations. Need something unique? Our team can source or design items exclusively for your project.

Yes — our Gift of Choice platform lets recipients select their preferred gift from a curated collection. It’s a great option for remote teams, clients, or large-scale campaigns.

Our proven process makes gifting effortless:

  1. Discovery: We learn your goals, timeline, and budget.
  2. Curation: You’ll receive a personalized proposal of gift options.
  3. Approval: Once approved, we handle branding, packaging, and fulfillment.
  4. Delivery: We ship directly to recipients or bulk locations — always on time.

Yes. We’re known for being deadline-driven and handle time-sensitive projects year-round. If you have a firm delivery date, let us know.

Typical production time is 5–15 business days, depending on quantity and customization.

Need it sooner? Contact us and we’ll explore rush options.

Yes. Corporate and custom clients are paired with a dedicated gifting specialist who manages your project from start to finish.

We accept all major credit cards, ACH transfers, and invoicing for approved corporate accounts.

Of course. Send your resale or tax-exempt certificate to hello@giftenmarket.com, and we’ll update your account before processing your order.

🚚 SHIPPING & LOGISTICS

Absolutely! You can:

• Upload our address collection template (for bulk orders)

• Or send an e-gift via email, text, or link and let each recipient enter their own address.

For large or corporate orders, our team can handle everything for you. Get in touch.

Currently, retail shipping is available within the U.S. only. For corporate projects, limited international shipping may be available — please contact our team to discuss your needs.

Shipping costs are calculated at checkout based on weight and destination. For large projects, we provide custom shipping quotes and volume-based options.

Yes. For large custom projects can ship under your brand name or include your company’s return address. Custom packaging tape or printed boxes are also available for large-scale branded programs.

We take great care in packaging every order. If an issue arises, contact us within 7 days of delivery, and our team will make it right — fast.

If your order hasn’t shipped yet, contact us within 2 hours and we’ll do our best to help.

Good news: A full cancellation may not be necessary!

We’re happy to edit your order—including updating the recipient name or address, changing the gift message, or adding/removing items—whenever possible.

Once an order has shipped, we’re more limited, but reach out and we’ll explore the best solution.

Ready-to-Ship Gifts:

Almost all ready-to-ship product listings include beautiful gift packaging and an enclosure card.

You can see exactly what’s included in the “Inside the Box” section on each product page.

Build Your Own Gift Box:

Your items will be boxed and professionally packaged as long as you add a “Build Your Own Gift Box to your cart.

💡 Need something custom?

We’re happy to help—just reach out, and we can create a personalized packaging quote!

No—we never include pricing or receipts in gift shipments.

All order confirmations are sent digitally to the purchaser.

Need a copy? Just let us know and we’ll resend it!

💡 Need something custom?

We’re happy to help—just reach out, and we can create a personalized packaging quote!

Yes—you’ll receive a tracking link via email (or text if selected at checkout) as soon as your order ships.

🎁 PRODUCT & PACKAGING

Each gift is assembled by hand in our Edina studio. We use premium materials such as wooden crates, luxe gift boxes, ribbon, and crinkle fill for a presentation that’s ready to wow.

We tailor the process to the complexity of your project.

For simple requests, it can be as quick as a phone call or email + custom invoice, and we can often turn things around very quickly once we have the details.

For larger or more customized projects, we follow a simple 4-step process:

Step 1: Share your project details

Tell us the occasion, quantity, budget, timeline, and any branding needs.

Step 2: Quick intro call (as needed)

We’ll confirm goals, preferences, branding, timeline, and budget.

Step 3: Proposal + pricing

You’ll receive a clear proposal with gift options, pricing, production schedule, and approval workflow.

Step 4: Kickoff & production

Once approved, our team brings your gifts to life—packaging, branding, and shipping included.

Need it fast?

We’re known for quick turnarounds. The more details you provide up front, the faster we can go!

We design custom gifts for a wide range of business and personal occasions, including:

  • Client & customer appreciation
  • Employee onboarding, milestones, and anniversaries
  • Conference, retreat, and event welcome gifts
  • Holiday gifting (individual or bulk)
  • Product launches & rebrands
  • VIP or influencer outreach & PR mailers
  • Thank-you and follow-up gifts for sales teams
  • New baby, sympathy, retirement, and other life events
  • Luxury lifestyle or hospitality welcome amenities (real estate, hotels, etc.)

Have something unique in mind?

We love creative projects. If you can dream it, we can design and deliver it!

Absolutely. We love sourcing unique items that align with your theme, brand, or event. If there’s something special you’d like included, our team can procure it for you. Minimums apply.

📄 POLICIES

Due to the customized nature of our gifts, returns are generally not accepted. However, if a product arrives damaged or incorrect, we’ll promptly replace or refund it.

Your privacy is important to us. All recipient data is stored securely, used solely for order fulfillment, and never shared or sold. We permanently delete shipping data upon project completion.

💼 CAREERS & PARTNERSHIPS

We’re not actively hiring, but we’re always excited to meet talented people. Check Indeed for current listings or send your resume to hello@giftenmarket.com — we’ll keep it on file for future opportunities.

We’re always on the lookout for quality products from inspiring small businesses.

To submit your product line for consideration, email us at hello@giftenmarket.com.

Samples may be requested for quality review.

📞 Planning a large or custom gifting project?

Our gifting team would love to help.

📩 Contact Us → or visit our Corporate Gifting page to get started.